Bonjour Terms of Use

Last Updated: June 2026

Welcome to Bonjour, a pet-first mobility platform operated by Pawpledge Pte. Ltd. ("Bonjour", "we", "our" or "us").

By accessing or using the Bonjour website, mobile application and related services (collectively, the "Platform"), you agree to be bound by these Terms of Use.

1. About Bonjour

Bonjour is a pet-first mobility platform operated by Pawpledge Pte Ltd that connects pet owners with independent Driver Partners who provide pet-friendly transportation services.

Bonjour is not a transportation provider and does not own, operate or control the vehicles used by Driver Partners.

Bonjour currently operates in Singapore. If Bonjour expands into other jurisdictions, additional country-specific terms, policies and requirements may apply.

2. Eligibility

You must be at least 18 years old to use the Platform.

By using the Platform, you confirm that:

  • Information provided is accurate and complete.

  • You have authority to make bookings on behalf of yourself and any accompanying passengers.

  • You are responsible for your pets during the journey unless otherwise specified by the selected service.

3. Account Registration

Certain services may require an account.

You are responsible for:

  • Maintaining the security of your account.

  • Keeping login credentials confidential.

  • All activities conducted through your account.

4. Booking Services

Bookings made through the Platform are requests for transportation services.

All bookings are subject to availability and acceptance by a Driver Partner.

Estimated fares, arrival times and journey durations are provided for convenience only and may vary due to traffic conditions, route changes, waiting time, ERP charges, parking fees or other applicable surcharges.

5. Payments

By making a booking, you authorise Bonjour to collect applicable charges.

Additional charges may apply, including but not limited to:

  • ERP charges

  • Parking fees

  • Entry fees

  • Waiting time charges

  • Door-to-door service surcharges

  • Cleaning fees where applicable

All charges will be displayed or communicated where reasonably practicable.

6. Pet Requirements

For the safety of all parties:

  • Pets must be healthy and fit for travel.

  • Aggressive or dangerous animals must be disclosed before booking.

  • Cats should travel in a secure carrier unless otherwise agreed.

  • Owners are responsible for ensuring their pets are appropriately restrained where required.

  • Bonjour reserves the right to decline or cancel a booking if safety concerns arise.

7. User Conduct

You agree not to:

  • Use the Platform unlawfully.

  • Harass, threaten or abuse Driver Partners or Bonjour personnel.

  • Damage vehicles or property.

  • Circumvent the Platform to arrange services directly with Driver Partners.

  • Provide false or misleading information.

8. Cleaning and Damage

Customers may be responsible for reasonable cleaning, repair or damage-related costs arising from:

  • Pet accidents

  • Vomit

  • Urination or defecation

  • Excessive shedding or soiling

  • Property damage caused during a journey

Supporting evidence may be requested.

9. Cancellation and No-Shows

Cancellation policies may vary by service type.

Applicable cancellation charges may be communicated during booking or within the Platform.

Failure to appear at the agreed pick-up location may result in the booking being treated as a no-show and charged accordingly.

10. Limitation of Liability

To the maximum extent permitted by law:

  • Bonjour provides the Platform on an "as available" basis.

  • We do not guarantee uninterrupted or error-free operation.

  • We are not responsible for delays, traffic conditions, weather events or circumstances beyond our reasonable control.

  • Our liability shall be limited to the amount paid for the affected booking.

Nothing in these Terms excludes liability where exclusion is prohibited by applicable law.

11. Suspension and Termination

Bonjour may suspend or terminate access to the Platform where:

  • These Terms are breached.

  • Fraudulent activity is suspected.

  • Safety concerns arise.

  • Continued access may adversely affect other users or the Platform.

12. Intellectual Property

All content, trademarks, logos, software and materials on the Platform remain the property of Bonjour or its licensors.

You may not reproduce, distribute or use such materials without prior written consent.

13. Changes to These Terms

Bonjour may update these Terms from time to time.

Continued use of the Platform after updates take effect constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of Singapore.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Singapore.

15. Contact Us

For enquiries regarding these Terms, please contact care@bonjour.pet.