Driver Partners FAQs

Getting Started

  • Download the Bonjour Driver app, complete the application and submit the required documents for verification. Depending on your vehicle type, experience and suitability, you may be assigned or approved for specific ride categories. Selected applicants may also be required to attend onboarding, operational briefings or training sessions before activation. Once approved, you can start accepting eligible trips through the Bonjour platform.

  • You must:

    • Be at least 21 years old

    • Hold a valid Singapore driving licence

    • Have a roadworthy vehicle that meets Bonjour requirements

    • Pass any required screening and verification checks

    • Comply with all applicable laws and platform policies

    • Attend onboarding, training, operational briefings or refresher sessions as reasonably required by Bonjour to maintain service quality, safety and compliance standards.

    • Be comfortable transporting pets and providing a pet-friendly travel experience

  • Bonjour accepts pet-friendly vehicles that are clean, safe and well-maintained. Accepted vehicle types may include sedans, SUVs, MPVs and vans, subject to approval.

  • Requirements may vary depending on your operating model and applicable regulations. Drivers are responsible for ensuring they hold all licences, permits and approvals required by law.

  • Applications are reviewed as quickly as possible. Processing time may vary depending on document verification and onboarding requirements.

Trips & Earnings

  • Trips may be offered based on factors such as availability, location, vehicle suitability and service requirements. Bonjour does not guarantee any minimum number of trips.

  • Yes. Where available, you will be able to view key trip information before deciding whether to accept the booking, including the pickup and drop-off locations, whether the trip is for a pet travelling alone or with an accompanying owner, the assigned ride category, estimated fare, and any relevant trip notes.

  • Driver Partners may generally choose whether to accept or decline trip requests. Access to ride categories is determined by factors such as vehicle suitability, experience, training and operational requirements. Not all Driver Partners may be eligible for all ride categories.

  • Attempt to contact the rider through the app. If you are still unable to locate or reach the rider, wait at the pickup location for a reasonable period, follow the in-app instructions, or contact Bonjour Support before leaving.

  • ERP charges, parking fees, Sentosa entry fees, airport charges and other applicable trip-related fees may be passed on to the rider where applicable. Driver Partners should inform the rider of any applicable additional charges during or before the trip where reasonably practicable, and accurately record them in the Bonjour Driver app upon trip completion for payment processing.

  • Completed trip earnings will be paid according to the payment schedule communicated by Bonjour. Applicable platform fees, adjustments and deductions may apply.

Account & Compliance

  • No. Only approved Driver Partners may perform trips under their own account. Account sharing or subcontracting is not permitted without Bonjour's prior written approval.

  • Driver Partners may not use Bonjour to acquire customers and then arrange trips outside the platform. This helps protect riders, drivers and the integrity of the Bonjour ecosystem.

  • You can update your information through the platform or by contacting Bonjour Support. Certain changes may require verification or approval.

  • Accounts may be suspended or deactivated for reasons including safety concerns, fraudulent activity, repeated service standard breaches, regulatory non-compliance, or violations of Bonjour policies and terms.

  • Driver Partners are responsible for maintaining all insurance required by applicable law for their vehicle and operations. Bonjour may maintain certain platform-level protections, but these do not replace a driver's own insurance obligations. Refer to the Driver Partner Terms & Conditions for details.

  • No. Driver Partners must not bring their own pets or additional passengers while completing Bonjour trips unless expressly authorised by Bonjour.

  • Driver Partners can contact Bonjour Support through the Driver app, website or via WhatsApp at +65 8788 1400.

    For urgent operational matters, including active trips, accidents, emergencies, vehicle breakdowns or pet-related incidents, please contact us via WhatsApp for the fastest assistance.

    Bonjour Support is currently available via WhatsApp only. Voice calls are not supported. While we aim to respond as quickly as possible, response times may vary outside operating hours.

Service Standards

  • Drivers are expected to:

    • Arrive on time

    • Communicate professionally

    • Maintain a clean and safe vehicle

    • Treat riders and pets respectfully

    • Follow all Bonjour policies and safety requirements

    • Follow the assigned route unless otherwise agreed with the rider or instructed by Bonjour

  • Inform the rider promptly through the platform and provide an updated estimated arrival time. Repeated lateness may impact your driver performance rating.

  • If you are unable to complete a trip, cancel as early as possible through the platform. Frequent or last-minute cancellations may affect your account status.

  • If you believe completing the trip would be unsafe or would breach Bonjour's policies or applicable laws, you should contact Bonjour Support immediately for guidance before cancelling the trip.

  • No. Smoking or vaping is not permitted while completing Bonjour trips or when transporting riders and pets. Driver Partners are expected to maintain a clean, odour-free and pet-friendly environment.

Pets & Safety

  • Driver Partners are not professional pet handlers. Pet owners remain responsible for managing, restraining and supervising their pets unless otherwise agreed. Drivers should only provide reasonable assistance where safe and appropriate.

  • Your safety and the pet's welfare come first. If you believe it is unsafe to proceed, contact the rider and Bonjour Support immediately for assistance.

  • Prioritise safety and immediately contact the pet owner and Bonjour Support. If safe to do so, assist in locating the pet and follow any instructions provided by Bonjour.

  • Ensure the safety of all persons and animals first. Contact the appropriate emergency services where necessary, inform the rider, and report the incident to Bonjour Support as soon as reasonably practicable.

  • If your vehicle becomes unsafe or unable to continue, stop in a safe location where possible, ensure the safety of the rider and pet, inform the rider promptly, and contact Bonjour Support for further assistance. Do not arrange alternative transportation or transfer the trip without Bonjour's prior approval, unless required in an emergency.

  • Take photos as evidence before cleaning. Where a pet causes significant soiling, such as urine, faeces, vomit or other contamination requiring additional cleaning, a cleaning fee of up to S$100 may be claimed, subject to supporting evidence and review by Bonjour. Vehicle damage beyond normal cleaning may be subject to additional reimbursement based on documented repair costs.

Still need help?

Can't find what you're looking for? Contact Bonjour Support via WhatsApp at +65 8788 1400.

For urgent matters, including active trips, booking issues or pet-related incidents, please send us a WhatsApp message for the fastest assistance.

Bonjour Support is currently available via WhatsApp only. Voice calls are not supported. Response times may vary outside operating hours.