Last Updated: June 2026

Bonjour is a pet-first mobility platform operated by Pawpledge Pte. Ltd. ("Bonjour", "we", "our" or "us").

Bonjour respects your privacy and is committed to protecting your personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you access or use the Bonjour website, mobile application and related services (collectively, the "Platform").

This Privacy Policy applies to all users of the Platform, including:

• Website visitors

• Riders and pet owners

• Driver Partners

• Driver Partner applicants

• Individuals who contact or otherwise interact with Bonjour

By accessing or using the Platform, you acknowledge that your personal data may be collected, used and disclosed in accordance with this Privacy Policy. 

1. Information We Collect

Depending on your interaction with the Platform, we may collect the following categories of personal data.

Personal Information

• Full name

• Mobile number

• Email address

• Residential or mailing address where required

• Profile photograph

• Payment information

• Account information

Rider & Booking Information

• Pick-up and drop-off locations

• Journey details

• Booking history

• Trip preferences

• Communications relating to bookings

• Ratings and feedback

Pet Information

To help ensure a safe and suitable journey, we may collect:

• Pet name

• Species

• Breed

• Age

• Size

• Crate or carrier information

• Medical or behavioural information voluntarily provided

• Special handling requirements

Driver Partner Information

If you apply to become or are approved as a Driver Partner, we may collect:

• NRIC, FIN or other identification information where required by law

• Driver licence information

• Vehicle registration and vehicle details

• Vehicle inspection information

• Insurance information

• Driver profile photograph

• Supporting documents submitted during onboarding

• Bank account or payout information

• Driver ratings, trip history and service performance

• Training and compliance records

Technical Information

We may automatically collect:

• Device information

• IP address

• Browser type

• Mobile operating system

• App usage information

• Cookies

• Analytics data

• Crash reports

• Device identifiers

2. How We Use Your Information

We may use your personal data to:

• Create and manage your account

• Verify your identity

• Process Driver Partner applications

• Facilitate bookings and transportation services

• Match Riders with Driver Partners

• Process payments and Driver Partner payouts

• Provide customer support

• Communicate booking updates and service notifications

• Improve our Platform and user experience

• Maintain platform safety and security

• Investigate complaints, disputes or incidents

• Prevent fraud and misuse

• Comply with legal and regulatory obligations

• Develop new products and services

• Send marketing communications where permitted by law

3. Sharing of Information

We may disclose personal data where reasonably necessary to operate the Platform.

Between Riders and Driver Partners

To facilitate a booking, Bonjour may share limited information, including:

For Riders:

• First name

• Contact information where required

• Pick-up and drop-off locations

• Relevant pet information

• Trip details

For Driver Partners:

• First name

• Profile photograph

• Vehicle details

• Driver rating

• Estimated arrival information

Only information reasonably necessary to complete the booking will be shared.

Service Providers

We may share information with trusted third-party providers supporting services such as:

• Payment processing

• Cloud hosting

• Customer support

• Communications

• Analytics

• Identity verification

• Fraud prevention

These providers are required to protect your information and use it only for authorised purposes.

Legal Requirements

We may disclose information where required by law or where reasonably necessary to:

• Comply with legal obligations

• Respond to lawful requests

• Protect public safety

• Prevent fraud

• Protect the rights, property or safety of Bonjour, our users or others

4. Data Retention

We retain personal data only for as long as reasonably necessary for:

• Providing our services

• Managing accounts

• Legal and regulatory compliance

• Financial and accounting obligations

• Resolving disputes

• Enforcing our agreements

• Legitimate business purposes

When personal data is no longer required, it will be securely deleted or anonymised where reasonably practicable.

5. Data Security

We implement reasonable administrative, technical and organisational measures to safeguard personal data against unauthorised access, disclosure, misuse, alteration or loss.

Despite these measures, no internet transmission or electronic storage system can be guaranteed to be completely secure.

6. Cookies and Similar Technologies

Bonjour may use cookies and similar technologies to:

• Operate the Platform

• Remember user preferences

• Improve website functionality

• Analyse Platform performance

• Understand user behaviour

• Enhance user experience

You may manage cookie preferences through your browser settings. Disabling cookies may affect certain Platform features.

7. Access and Correction

Subject to applicable law, you may request to:

• Access your personal data

• Correct inaccurate or incomplete personal data

• Withdraw consent where applicable

Reasonable verification may be required before processing your request. 

8. Marketing Communications

Where permitted by law, Bonjour may send promotional messages, newsletters, service announcements and marketing communications.

You may opt out of marketing communications at any time through the unsubscribe link or by contacting us.

Service-related communications, including booking confirmations and important account notifications, may still be sent where necessary.

9. International Transfers

Some of our service providers may process or store personal data outside Singapore.

Where personal data is transferred internationally, Bonjour will take reasonable steps to ensure that comparable standards of protection are maintained in accordance with applicable laws.

10. Children's Privacy

Users under the age of 18 should access or use the Platform only with the involvement or consent of a parent or legal guardian where required by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on the Platform. Continued use of the Platform after any update constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at hello@bonjour.pet.