Bonjour Privacy Policy

Last Updated: June 2026

Bonjour respects your privacy and is committed to protecting your personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).

This Privacy Policy explains how we collect, use, disclose and protect your personal information.

1. Information We Collect

We may collect:

Personal Information

  • Name

  • Mobile number

  • Email address

  • Payment information

  • Account details

Booking Information

  • Pick-up and drop-off locations

  • Journey details

  • Booking history

  • Communications relating to bookings

Pet Information

  • Pet name

  • Species and breed

  • Age and size

  • Special handling requirements

  • Medical or behavioural information voluntarily provided

Technical Information

  • Device information

  • IP address

  • Browser information

  • App usage data

  • Cookies and analytics data

2. How We Use Your Information

We may use your information to:

  • Provide transportation services

  • Process bookings and payments

  • Match customers with Driver Partners

  • Communicate service updates

  • Respond to enquiries

  • Improve our Platform and services

  • Investigate incidents and disputes

  • Meet legal and regulatory obligations

3. Sharing of Information

We may share information with:

Driver Partners

Information reasonably required to fulfil a booking, including:

  • Name

  • Contact information

  • Pick-up and drop-off details

  • Relevant pet-related information

Service Providers

Third-party providers supporting:

  • Payment processing

  • Cloud hosting

  • Customer support

  • Analytics

  • Communications

Authorities

Where required by law or where necessary to protect safety, rights or property.

4. Data Retention

We retain personal data only for as long as reasonably necessary for:

  • Service delivery

  • Legal obligations

  • Business and operational purposes

  • Dispute resolution

5. Data Security

We take reasonable administrative, technical and organisational measures to safeguard personal data against unauthorised access, disclosure, alteration or loss.

However, no transmission or storage method can be guaranteed to be completely secure.

6. Cookies

Bonjour may use cookies and similar technologies to:

  • Improve website functionality

  • Understand user behaviour

  • Analyse traffic patterns

  • Enhance user experience

You may adjust browser settings to manage cookie preferences.

7. Access and Correction

You may request access to or correction of your personal data by contacting us.

Reasonable verification may be required before processing requests.

8. Marketing Communications

Where permitted by law, we may send service updates, promotions and marketing communications.

You may opt out at any time using the unsubscribe mechanism or by contacting us.

9. International Transfers

Where necessary, personal data may be processed or stored by service providers located outside Singapore.

Bonjour will take reasonable steps to ensure comparable standards of protection are maintained.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on the Platform.

11. Contact Us

If you have questions regarding this Privacy Policy or your personal data, please contact care@bonjour.pet.